Career journey · 01/2020 – 01/2022
Invicti Security
Agile Project Manager
Making cross-team documentation and employee requests easier to route, answer, and measure.
The role
Responsibilities and scope
At Invicti Security, I coordinated internal services that support a complex application security business. RFx answers required input from product, customer success, sales, legal, and information security; employee requests arrived through multiple teams. I managed the RFx desk for two years and created a Jira Service Management portal, turning repeated questions and scattered intake into clearer workflows with reporting.
Where I focused
Maintain a reusable pool of about 2,500 RFx questions and coordinate more than 3,000 documents and agreements.
Connect the RFx process with Salesforce and Loopio; average completion was reported to fall from three days to one day.
Create a portal for 300+ employees across at least eight departments and report ticket volumes monthly for a year.
Selected work